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Monday, July 20, 2009

How United Kingdom tackles crowding issues

Eddington, R. (December 2008). The Eddington Transport Study

In November 2008, the Secretary of State for Transport issued a formal consultation paper entitled “Delivering a Sustainable Transport System6” (DaSTS). Here is an extract from the introduction by the Secretary of State for Transport:

"When TaSTS was published, economic prospects were good. Today, the global economy is in trouble. Governments, companies and households across the world have to think harder about their priorities. In the UK, we need to support people and businesses through the downturn, and help them emerge stronger on the other side. We have thought hard about transport's contribution to this. The Government remains committed to investment and to tackling the problems of congestion and crowding. The Eddington study warned that congested cities, crowded trains, delays at ports and queues at airports are not just a nuisance to individual travellers. They are also a tax on the productivity of our businesses and a deterrent to inward investment. If we don’t tackle them, they will become a brake on economic growth and on employment".

The rail congestion statistics presented above relate to trains on sections of track; these need to be supplemented by the extent of excess loading on trains (high load factors). Eddington provides forecasts of crowding on trains arriving London29. Forecasts for 2026 show significant overcrowding with 15% of long distance demand being suppressed in the peak in the reference case (suppression on LSE outer suburban services is 11% and on inner suburban services 7%). Only a modest amount of this suppression is likely to transfer to other periods of the day.

Rail has the capacity to transport more passengers than it does today, through the enhancement of signalling systems and increasing capacity or length of rolling-stock, but it is also the case that railways can operate more trains per hour if they run are at similar speeds, rather than differing speeds. Increased rail capacity can reduce crowding and have an economic value which needs to be taken into account in the appraisal of HSR (pg. 28).

Journey comfort also matters. Comfort allows business passengers to work whilst travelling and is reflected in business paying considerably higher prices for first class travel. Commuter and non-work/leisure travellers also value comfort, and quality enhancements can significantly improve the attractiveness of travel. Uncomfortable travel conditions manifest, for example, through severe overcrowding, may stop people from travelling or result in travel at different times or by different mode.9 For commuters, travelling under crowded conditions can ultimately impact on their productivity level at work (For an example of the effect quality can have on public transport, in this case buses, see: London bus services: A Review of demand and costs, TAS consultancy for DfT, June 2006.).

Crowding on trains

Passengers’ concerns about crowding are our most common complaint, particularly about commuter trains in London & the South East.

Crowding can be inconvenient, uncomfortable and lead to unpleasant travelling conditions, especially when passengers must stand very close together.

  • Who has responsibility for levels of crowding?
The Department for Transport (DfT) monitors the levels of crowding. They encourage train operating companies to plan their timetables to accommodate the passengers expected throughout the morning and evening peak periods. Separate regimes penalize operators for late trains or for services that do not meet the agreed timetable.
  • Do train operating companies have to do anything about crowding?
Commuter train operators are required to carry out passenger counts to demonstrate that adequate capacity is provided. This ensures that franchised operators properly address the issue of capacity requirements in peak periods.

Train operators must agree with DfT a timetable and train plan showing the proposed allocation of rolling stock to services as necessary, to comply with a contractual limit on overcrowding over the next year and subsequently throughout the franchise term.

Where an operator of a London commuter train service exceeds levels of train crowding specified in the franchise contract, DfT can require the operator to produce an action plan for providing more capacity and alleviating overcrowding.
  • Are there any safety measures in place?
There is no legal limit on the number of passengers that can travel in any given train coach. In this, trains differ from other modes of transport – most notably buses and aeroplanes. The heavy engineering involved, means that trains are designed to operate effectively and safely even when they are fully loaded to maximum capacity.

The numbers of passengers on-board does not affect a train’s operating performance or its structural integrity. Other transport modes limit passenger numbers because of operational stability problems.

Although train incidents are relatively rare, it is true that the more heavily laden a train, the greater the number of passengers who are likely to be at risk in the event of an incident.

Research commissioned in 1999 confirmed that while overcrowding had led to increased numbers of injuries due to the increase in passengers, overcrowding itself did not contribute to the severity of the incident or injuries received.

The health and safety risks that arise to passengers because of crowding are normally very low. There are some areas where ORR has concerns and is involved. These include overcrowding:

* in emergency evacuation;
* on platforms and stations; and
* on underground routes in hot weather.

  • Law and standards
Our overall approach to overcrowding is to ensure that those responsible manage risks to the health and safety of employees and non-employees (including passengers) ‘so far as is reasonably practicable’. This is a legal requirement of the the Health and Safety at Work Act 1974 etc.

This requires employers to make a judgment that balances the scale and the severity of a risk against the cost of control (in terms of time, effort and money). If the costs are grossly disproportionate to the risks posed then the control measures is considered not to be reasonably practicable.

The other key piece of legislation is: Railways and Other Guided Transport Systems (Safety) Regulations 2006;

  • Health and safety risks of crowding?
We believe that current health and safety framework is proportionate to the risk posed by overcrowding. We do not believe that there is sufficient evidence or grounds for introducing new legislation to control overcrowding because of health and safety risks.

The DfT through its contractual arrangements with train operating companies (on trains and stations) and infrastructure controllers (at key stations) are better placed to take measures to tackle the causes and consequences of overcrowding as they relate to passenger comfort and well-being.

However, we will continue to review the available evidence on links between overcrowded trains and ill health effects on passengers.

Additionally train operating companies (TOCs) and Network Rail have plans to manage risks associated with emergency evacuations, overcrowding on station platforms, underground routes in hot weather, the design of rolling stock, and the management of train and infrastructure failures.

  • Types of crowding
Although we don’t have overall responsibility for crowding on trains, there are situations where we can enforce legislation.

1. During emergency evacuations
In most instances it is far safer for passengers to stay on board a train after an incident rather than get out. This is because of the presence of other trains and ‘live’ tracks.

2. On platforms and stations
Station operators safety include strategic and day-to-day management procedures for dealing with crowded platforms. These usually involve station managers taking specific action to control access to the platform when necessary to regulate overcrowding.

3. On underground routes in hot weather
Rolling stock and infrastructure failures in deep tunnels can cause more specific health concerns. This is due to the increased temperatures and reduced ventilation that may be encountered by passengers on delayed and overcrowded carriages, particularly during summer months.

In such cases health and safety law requires employers to put arrangements in place to reduce the risks.

N.B.: We aim to produce similar procedures and outcomes through our research, which in turn can contribute to theory, practice, policy or a combination of these.

Are trains overcrowded?

Source

RAIL PASSENGER GROUPS reacted angrily after industry bosses investigating conditions on the nation's trains claimed there was no such thing as overcrowding.

The remark is set to anger millions of commuters who suffer the daily grind of squeezing on to a packed train.

And industry bosses said that high passenger numbers were a sign of success and while a journey in a confined, unventilated space may be uncomfortable, it is not dangerous.

The term overcrowding has simply been banned on the trains. Instead Rail Safety and Standards Board bosses want us to use the term 'crowding'.

Clive Williams, of the Rail Passengers Committee, said: 'Crowding is crowding. Rather than arguing over which term to use, the RSSB should be looking into additional carriage provision and how to improve the railways.'

Cathy Gilleece, RSSB spokeswoman, said: 'Our project is about crowding and that's what we're calling it.'

But Liberal Democrat MP Tom Brake said: 'They are playing with words. Passengers understand what overcrowding is.'

Source 2:

Rail passengers suffering 'daily trauma' on overcrowded trains

Overcrowding routinely experienced by commuters on Britain's trains is "positively frightening" and will get worse, MPs reported yesterday.

The Commons Transport Committee urged train companies to take immediate action to tackle the problem which amounted to a "daily trauma" for many passengers. The regime for monitoring overcrowding was "absurd", the MPs said, because it was calculated once a year throughout an operator's franchise area, rather than on specific routes in the rush hour. The system "significantly understated the true level of crowding", they added.

The committee's report, Overcrowding on Public Transport, said stricter performance criteria should be introduced to force operators to improve a "difficult, unpleasant and unacceptable" situation.

Gwyneth Dunwoody, the committee chairman, said train companies tolerated packed trains because it was profitable to do so. She said that overcrowding had a major impact on commuters' quality of life. "Overcrowding is not an act of God," she said. "It is something that can be dealt with and should be dealt with urgently."

The report found that some companies, such as Arriva, which runs trains in the north of England, were using the supposed requirements of the Health and Safety Executive (HSE) as an "excuse'' for failing to tackle the issue. Arriva told the committee that it could not run trains which were longer than platforms at particular stations, but the HSE told MPs that it was prepared to assess such applications on a case-by-case basis.

The inquiry found it was "commonplace'' for trains to be so full that passengers could not enter or leave them. The MPs said overcrowding was "bad, and is likely to get worse" and staff reported for work "tired, stressed and uncomfortable" after difficult journeys. It also found that the problem was not confined to the south-east of England but was experienced in northern England and Scotland among other areas.

While the present lack of capacity on the network pre-dated the Government's 10-year transport plan, ministers should not be complacent, the report said. Overcrowding was caused by a number of underlying problems, such as a lack of track and trains, a flawed franchise system, a sub-standard and unreliable network and trains that were often too short for particular services.

The report said: "Some crowding can be inevitable at peak times, but our inquiry has convinced us that the level of overcrowding is so great that many travellers face daily trauma on their journeys."

The MPs said that they were "astonished" that it had been left to the Rail Passengers Council to take the lead in research into the health effects of overcrowding. MPs called on the Strategic Rail Authority to ensure that train "sets'' were sufficiently flexible so that coaches could be added to them when necessary and that rolling stock could be used all over the network.

The Transport Secretary, Alistair Darling, said the problem was being addressed by increasing capacity through new trains and more reliable services. But he warned: "There are no quick fixes."

N.B.: How about in Kuala Lumpur and the Klang Valley? Tell us about your journey into work - is it overcrowded, late or stressful?

Saturday, July 18, 2009

Book Chapter Invitation

PROJECT 2 DETAILS:
  • Title of book: Contemporary Issues in Malaysian Psychology, 2nd Edition
  • Tentative chapter title: Cultural influences on the perceptions of and reactions to crowding
  • Type of Publication: Edited Book
  • Length of article: 15-20 pages (single space)
  • Theme: Contemporary issues in Malaysia at present; major issues and challenges being addressed in your subfield in Malaysia; and how have research in cross-cultural and indigenization added to that knowledge-base.
  • Publisher: Thomson
  • Editor: Noraini M. Noor
  • Target group of readers: University psychology instructors, students and others who may be interested to know more about contemporary issues in Malaysian psychology.
Important Dates:

Submission of abstract: September 15, 2009 (150-200 words)
Submission of draft: March 15, 2010

Tuesday, June 23, 2009

Book Chapter Invitation

PROJECT 1 DETAILS:
  • Title of book: Issues of Work in Malaysia: Employee Well-Being
  • Tentative chapter title: Commuting stress: consequences and implications for employee well-being
  • Type of Publication: Edited Book
  • Length of article: 15-20 pages (single space)
  • Theme: Employee Well being in Malaysia
  • Project of: Graduateness Research Unit
  • Publisher: IIUM Press
  • Editor: Shukran Abdul Rahman
  • Reviewer: To be determined by IIUM Press
  • Target group of readers: Academics, students, policy makers, industrial captains, personnel managers, general citizen.
Important Dates:
  • Submission of first draft of article: July 10, 2009
  • Submission of revised article to editor: September 4, 2009

Tuesday, June 09, 2009

In my opinion...

Retrieved from Management Today. London: Apr 2001. pg. 20.

Transportation has an impact on every employer's life every day. New support legislation could soon start affecting staff and customers alike by bringing congestion charges to city centers and workplace parking levies even closer to home. At first sight, parking levies and congestion charges may not seem encouraging, but they will enable employers to influence the way that local transportation develops.

Local transport is not an issue that features highly on the radar screens of most managers. When it is thought about at all, it is dismissed as something over which the company has no influence.

Maybe it is time to change all that. Transport has an impact on every employer's life every day, as the post-Hatfield rail chaos demonstrated. It was not just bad for the traveller, it was bad for business. Large sections of the economy stumbled, and even London stores blamed the problems for the reduced size of their Christmas takings.

Commuting is one of the most stressful activities we undertake. As the roads get more and more congested, staff do not arrive in the best frame of mind to start work, and it becomes harder for customers to reach businesses, and when they get there, to park their cars. As for companies' own deliveries, their journey times become longer and more unreliable. Disruption to the track and congestion on our roads, worsened by roadworks, only exacerbates the situation on an already crowded network.

At the same time, new transport legislation could soon start affecting staff and customers alike by bringing congestion charges to your city centre and workplace parking levies even closer to home.

On the face of it, some of these developments may not sound encouraging, but they offer real benefits and opportunities for employers in enabling them to influence the way that local transport develops.

New technology alone will have a major impact on business efficiency. Some cars already have navigation devices that talk drivers through the route to a pre-programmed destination. And the availability of real-time information for bus and rail journeys across the country is just around the corner.

So what? Well, your staff will benefit. At home in the morning they will be able to programme their WAP phone to call them when the bus is three minutes away. For the homeward journey, your company's computer system will be able to access real-time local travel information, enabling staff to plan their travel better.

Screens offering real-time information will appear in foyers, store entrances and places of entertainment, enabling customers to linger longer and spend more money with you rather than waiting unproductively at a bus stop. Soon, staff coming in to work will be able to access real-time information on journey choices and comparative times on their WAP phones. Technology will be able to advise people on different commuting options, depending on traffic conditions.

The end result is that your employees will have some control over their journey and arrive at work less stressed. Leaving home and finding your bus turn up just as you get to the stop sounds futuristic, but it will soon be a reality - a just-in-time approach to transport.

Employers haven't been universally supportive of congestion charging for city centres. But why not? Surely any initiative that results in clearer roads and shorter car and bus journeys, offers more reliable journey times and delivers extra resources to invest in transport mustbe good.

All these things are about making life easier for everyone - improving journeys and the environment for those living and working in city centres.

Of course, as chief executive of a company running more buses in the UK than any other operator, I would say that, wouldn't I? But there are benefits for you, too.

Congestion charging will create more certainty for journey times as congestion blackspots are reduced. Cutting the number of marginal journeys will make bus journeys faster and more reliable. It is this reliability factor that is most important. Eliminating the old excuse of `sorry, the bus was late' will enable the total number of productive hours to be ratcheted up over the year.

Large companies needn't wait for these developments. Green transport plans are encouraging employers, transport operators and local authorities to focus on how they can deliver benefits for themselves, their staff and the local community.

Most large employers have huge staff car parks and some of that space could be used for expansion on site rather than relocating the business. By reducing the number of cars and encouraging your staff to consider alternative travel methods, you could also reduce your liability to workplace parking levy charges. If staff were to commute by car four days a week instead of five, car park space could be cut by 20%.

Large employers are starting to encourage car sharing and are even part-funding their own dedicated public transport links - either by funding the extension of an existing bus service to the factory or office or running a special service for staff.

There's nothing new in this. Managers who are longer in the tooth will remember when dedicated buses would tour housing estates each morning to take workers directly to the factory gate, arriving exactly on time for the start of the working day. For the return journey, buses would be waiting at the gate.

The transport sector is going through unprecedented change just now and there's never been a better time to influence it.

Author: Moir Lockhead
Affiliation: Institute of Management companion Moir Lockheed, CEO of First Group, believes the changing dynamics of transport offer employers new possibilities

Thursday, May 28, 2009

JICA Publications

Thank you to Mr Kawazoe Yasuhiro, representative of Japan International Cooperation Agency (JICA) Malaysia Office for assistance in obtaining information about JICA's publications.

Thursday, May 21, 2009

Seminar Presentation

Oral presentation:
Seminar on Issues in Psychology No.1
Organized by: Social Events Committee, Department of Psychology, International Islamic University Malaysia (IIUM)

Day/Date : Monday/ 18th May 2009
Time: 12: 00 p.m. -1: 00p.m.
Venue: Psychology Seminar Room
Presenter: Nor Diana Mohd. Mahudin
Title: Quality of rail passenger experience: the effects of crowding on health, comfort & stress - a systematic review

Wednesday, May 13, 2009

Rail-related Literature: Malaysia

Abdul Hamid, N., Mohamad, J., & Karim, M. R. (2008). Travel Behaviour Of The Park And Ride Users And The Factors Influencing The Demand For The Use Of The Park And Ride Facility. Paper presented at the EASTS International Symposium on Sustainable Transportation Incorporating Malaysian Universities Transport Research Forum Conference 2008 (MUTRFC08).

Abdullah, D. (2006). Malaysia Plans Five Years Of Rail Growth. Railway Gazette International, 162(10), 683-684.

Alwi, A. (2003). Operational Performance of PUTRA LRT Using Simulation. Unpublished MSc. (Dec.Sc.) Thesis. Universiti Utara Malaysia.

Ariffin, R. N. R. (2008). The Implementation of Urban Transport Policy in the Klang Valley. International Journal of Interdisciplinary Social Sciences, 3(4), 37-44.

Barter, P. A. (2000). Urban Transport in Asia: Problems and Prospects for High-Density Cities. Asia-Pacific Development Monitor, 2(1), 33-66.

Ho, J. S., Sadullah, A. F., & Vien, L. L. (2008). Understanding Travel Behaviour: An Important Approach To Switch Private Car Users To Public Transport. Paper presented at the EASTS International Symposium on Sustainable Transportation Incorporating Malaysian Universities Transport Research Forum Conference 2008 (MUTRFC08).

Hussain, A. (2006). A framework of light rail transit (LRT) in Kuala Lumpur Metropolitan, Malaysia. Paper presented at the 28th Conference of Australian Institutes of Transport Research (CAITR).

Jusoh, J. (1984). Sistem Transit Laju Alternatif Penyelesaian Masalah Pengangkutan Awam Di Georgetown. Unpublished M.Sc (Planning) Thesis. Universiti Sains Malaysia.

Kasipillai, J., & Chan, P. (2008). Travel Demand Management: Lessons for Malaysia. Journal of Public Transportation, 11(3), 41-55.

Mahmod, F. A., & Shah, M. Z. (2008). A Logistic Regression Model To Predict Commuters Trip Making Choice In Areas With Undeveloped Public Transportation System. Paper presented at the EASTS International Symposium on Sustainable Transportation Incorporating Malaysian Universities Transport Research Forum Conference 2008 (MUTRFC08).

Maramuthu, G. (1997). Intercity Passenger Rail Services. Unpublished Degree Master of Science (Transport Planning) Thesis. Universiti Teknologi Malaysia.

Marzuki, M. (1999). Keberkesanan Transit Aliran Ringan Dalam Menangani Kesesakan Lalulintas Di Bandaraya Kuala Lumpur. Unpublished M.A. Thesis. Universiti Kebangsaan Malaysia.

Mohamad, H. (2003). Rail Transportation In Kuala Lumpur. Japan Railway and Transport Review, 35, 21-27.

Mohamad, J. (1997). An LRT-Bus Strategy for Greater Kuala Lumpur: What Future Integration. Sarjana: Malaysian Journal of Arts and Social Sciences, 14, 57-75.

Mohamed, B. (2001). Relationship between the needs structure, job position, job satisfaction and life satisfaction: A study of Putra LRT employees. Unpublished Thesis. International Islamic University Malaysia.

Rani, W. N. M. W. M. (2005). A perceptual assessment towards telecommuting and its implications on commute travel. Unpublished Master of Science (Built Environment) Thesis. International Islamic University Malaysia.

Razak, M. I. A. (2004). Railway vibration analysis on light rapid transit train. Unpublished Bachelor Degree Thesis KUiTTHO.

Said, A. S. (2003). Trans-Peninsular Malaysia Electrified Railway-technical Risk Evaluation at Feasibility Stage for the Infrastructure Works. Unpublished M.Sc. Dissertation. Universiti Teknologi MARA.

Seng, L. T. (2002). An Analysis Of The Demand For Passenger Rail Services In Peninsular Malaysia. Unpublished M.Ec. Dissertation. Universiti Malaya.

Subramaniam, M., & Rahman, A. A. (2008). Sustainable Maintenance Systems of Commuter Trains in Malaysia. Paper presented at the EASTS International Symposium on Sustainable Transportation Incorporating Malaysian Universities Transport Research Forum Conference 2008 (MUTRFC08).

Zahari, M. N. F. (1999). Service Performance And User Perception Of The Light Rail Transit System. Unpublished Master of Science (Transportation Planning) Thesis. Universiti Teknologi Malaysia.