Saturday, December 31, 2011
New Publication
Posted by Beyond commuting... on 21:32 with No comments
Mohd Mahudin, N.D., Cox, T., & Griffiths, A. (2012). The measurement of rail passenger crowding: Scale development and psychometric properties. Transportation Research Part F: Traffic Psychology and Behaviour, 15 (1): 38-51.
Abstract
Abstract
Research on rail passenger crowding often tacitly subscribes to a measurement of crowding based on density (i.e. physical conditions involving space limitations) and rarely considers the possible role psychological factors may play in measuring this construct. This paper describes the development of an instrument that captures the dimensionality of rail passenger crowding and its relationship to the experience of stress and feelings of exhaustion. The proposed instrument is a 20-item self-rating questionnaire consisting of three sub-scales designed to assess subjective crowding experiences among rail users (n = 525). Findings from the factor analyses generally support the hypothesised three-factor structure of the measurement model (evaluation of the psychosocial aspects of the crowded situation, evaluation of the ambient environment of the crowded situation, and affective reactions to the crowded situation). All sub-scales demonstrate excellent internal consistency and construct validity as well as good convergent and discriminant validity values. The instrument was further tested using structural equation modelling to examine the impact of crowding on commuters’ stress and feelings of exhaustion. With the addition of the “passenger density” variable as an indicator of objective measurement of crowding operating in tandem with the crowding sub-scales, the results reveal that: (1) commuters’ evaluations of the psychosocial aspects of the crowded situation and of its ambient environment, alongside their rating of passenger density, significantly predict affective reactions to the crowded situation; (2) these affective reactions, in turn, significantly predict stress and feelings of exhaustion; and (3) evaluations of the psychosocial aspects of the crowded situation and of its ambient environment as well as passenger density do not directly predict stress and feelings of exhaustion. The link between rail passenger crowding and the negative outcomes therefore does not appear as a simple, direct relationship, but is mediated by affective feelings of crowdedness. Overall, these results provide satisfactory psychometric properties for the proposed instrument and support its use as an assessment tool for measuring crowding experience in the rail setting.
Posted in Publications
Friday, December 23, 2011
COMMUTERS CONCERNED OVER OVERCROWDING, RELIABILITY OF TRAIN SERVICES - SURVEY
Posted by Beyond commuting... on 01:47 with No comments
Source: BERNAMA
KUALA LUMPUR, Dec 21 -- Malaysian commuters cite overcrowding and reliability of train services as their top concerns, a survey by Frost & Sullivan shows.
It also reveals that commuters are generally satisfied with disabled passengers'' facilities at the stations but they are not satisfied with first aid kits on-board trains, stations and the lack of CCTV monitoring.
"Smoothness of ride -- no sudden braking -- is rated highest, while queue-up discipline and availability of security guard are the least satisfied attributes," said Gopal R, Frost & Sullivan Vice President (Transportation and Logistics Practice) Asia Pacific and Country Head for Malaysia, in a statement today.
The survey, part of the business research and consulting firm''s new rail subscription programme -- Strategic Analysis: Passengers Safety for Urban Rail in Malaysia -- was conducted with commuters of the five rail services, namely KTM, Kelana Jaya line, Ampang line, ERL and Monorail.
Gopal said overcrowding inside the train and at platform during peak hours could lead to higher risk of personal safety and security especially during emergency.
He also said satisfaction ratings on the communication of rail safety had a low rating as compared to ratings for infrastructure and operations, indicating significant room for improvement.
"Commuters expect more communication from rail providers on what to do during an emergency and a proper emergency response guideline," he said.
Frost & Sullivan Malaysia Sdn. Bhd.
Suite E-08-15 Plaza Mont Kiara
2, Jalan Kiara, Mont Kiara
50480 Kuala Lumpur, Malaysia
Tel: +60 (0) 3 6204 5800
Fax: +60 (0) 3 6201 7402
KUALA LUMPUR, Dec 21 -- Malaysian commuters cite overcrowding and reliability of train services as their top concerns, a survey by Frost & Sullivan shows.
It also reveals that commuters are generally satisfied with disabled passengers'' facilities at the stations but they are not satisfied with first aid kits on-board trains, stations and the lack of CCTV monitoring.
"Smoothness of ride -- no sudden braking -- is rated highest, while queue-up discipline and availability of security guard are the least satisfied attributes," said Gopal R, Frost & Sullivan Vice President (Transportation and Logistics Practice) Asia Pacific and Country Head for Malaysia, in a statement today.
The survey, part of the business research and consulting firm''s new rail subscription programme -- Strategic Analysis: Passengers Safety for Urban Rail in Malaysia -- was conducted with commuters of the five rail services, namely KTM, Kelana Jaya line, Ampang line, ERL and Monorail.
Gopal said overcrowding inside the train and at platform during peak hours could lead to higher risk of personal safety and security especially during emergency.
He also said satisfaction ratings on the communication of rail safety had a low rating as compared to ratings for infrastructure and operations, indicating significant room for improvement.
"Commuters expect more communication from rail providers on what to do during an emergency and a proper emergency response guideline," he said.
Frost & Sullivan Malaysia Sdn. Bhd.
Suite E-08-15 Plaza Mont Kiara
2, Jalan Kiara, Mont Kiara
50480 Kuala Lumpur, Malaysia
Tel: +60 (0) 3 6204 5800
Fax: +60 (0) 3 6201 7402
Wednesday, December 07, 2011
Greater KL/ Klang Valley Land Public Transport Master Plan
Posted by Beyond commuting... on 22:16 with No comments
The Draft Greater KL/ Klang Valley Land Public Transport Master Plan is now available for viewing at the Land Public Transport Commission’s (LPTC/SPAD) website.
Greater KL/ Klang Valley Land Public Transport Master Plan
Greater KL/ Klang Valley Land Public Transport Master Plan
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