Source: BERNAMA
KUALA LUMPUR, Dec 21 -- Malaysian commuters cite overcrowding and reliability of train services as their top concerns, a survey by Frost & Sullivan shows.
It also reveals that commuters are generally satisfied with disabled passengers'' facilities at the stations but they are not satisfied with first aid kits on-board trains, stations and the lack of CCTV monitoring.
"Smoothness of ride -- no sudden braking -- is rated highest, while queue-up discipline and availability of security guard are the least satisfied attributes," said Gopal R, Frost & Sullivan Vice President (Transportation and Logistics Practice) Asia Pacific and Country Head for Malaysia, in a statement today.
The survey, part of the business research and consulting firm''s new rail subscription programme -- Strategic Analysis: Passengers Safety for Urban Rail in Malaysia -- was conducted with commuters of the five rail services, namely KTM, Kelana Jaya line, Ampang line, ERL and Monorail.
Gopal said overcrowding inside the train and at platform during peak hours could lead to higher risk of personal safety and security especially during emergency.
He also said satisfaction ratings on the communication of rail safety had a low rating as compared to ratings for infrastructure and operations, indicating significant room for improvement.
"Commuters expect more communication from rail providers on what to do during an emergency and a proper emergency response guideline," he said.
Frost & Sullivan Malaysia Sdn. Bhd.
Suite E-08-15 Plaza Mont Kiara
2, Jalan Kiara, Mont Kiara
50480 Kuala Lumpur, Malaysia
Tel: +60 (0) 3 6204 5800
Fax: +60 (0) 3 6201 7402
KUALA LUMPUR, Dec 21 -- Malaysian commuters cite overcrowding and reliability of train services as their top concerns, a survey by Frost & Sullivan shows.
It also reveals that commuters are generally satisfied with disabled passengers'' facilities at the stations but they are not satisfied with first aid kits on-board trains, stations and the lack of CCTV monitoring.
"Smoothness of ride -- no sudden braking -- is rated highest, while queue-up discipline and availability of security guard are the least satisfied attributes," said Gopal R, Frost & Sullivan Vice President (Transportation and Logistics Practice) Asia Pacific and Country Head for Malaysia, in a statement today.
The survey, part of the business research and consulting firm''s new rail subscription programme -- Strategic Analysis: Passengers Safety for Urban Rail in Malaysia -- was conducted with commuters of the five rail services, namely KTM, Kelana Jaya line, Ampang line, ERL and Monorail.
Gopal said overcrowding inside the train and at platform during peak hours could lead to higher risk of personal safety and security especially during emergency.
He also said satisfaction ratings on the communication of rail safety had a low rating as compared to ratings for infrastructure and operations, indicating significant room for improvement.
"Commuters expect more communication from rail providers on what to do during an emergency and a proper emergency response guideline," he said.
Frost & Sullivan Malaysia Sdn. Bhd.
Suite E-08-15 Plaza Mont Kiara
2, Jalan Kiara, Mont Kiara
50480 Kuala Lumpur, Malaysia
Tel: +60 (0) 3 6204 5800
Fax: +60 (0) 3 6201 7402
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